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Booked a flight on 8/16 only to find out that I wasn't allowed to check a bag, canceled within 1 minute. Was given the cancellation amount (less their fees) via email, and was told it would take 30 days. Followed up on refund today 9/19, was told that the email was only advising "what" they would be refunding me "if" i decided to cancel. The request a refund AND cancellation feature is the same link... when I try to also "cancel" it says I already initiated a refund request on 8/16... hot hot garbage.
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