I stumbled across this site after I placed my order and got very nervous. A couple days later I got my order. It did come in a padded bag which was scary. But the headset was in perfect working condition. No sign of being used or repaired. I did have 2 questions and both times they were answered within 24 hours. EVEN ON THE WEEKEND! So I am extremely happy with my purchase. I paid about half of the cheapest sale price that I could find. For me this was an awesome experience.