Richrd F.’s Reviews of Solutionreach & more

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4/9/21

What good is a reminder system that is constantly down? The sync to your scheduling system will be a constant problem that results in patients not receiving reminders and fewer patients showing up for their appointments. This is the exact opposite reason of why I have a patient reminder system. The support is the poorest of any company I work with. They only know the basics and read from a script. There is zero ability to problem solve and the goal seems to be to just delay. It takes weeks to restore your sync and hours on the phone to convince someone to help you.

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Lea C. – Solutionreach Rep Over a year old

Hello Richard, I'm sorry to hear about the difficulties your office has experienced syncing with Solutionreach and getting help from support. Can you email me your practice name and number to jodoty@solutionreach.com? I'd love to help get things back on track, and I'm confident Solutionreach can be the best reminder system for your office.