Richard K.

As a Disabled Vietnam Combat Veteran, I made a reservation at Michel's for my wife's birthday. As late 70's seniors, we were looking forward to a nice romantic dinner. I made the reservation via Open Table but also called the restaurant to ensure that we had a open window table for fear of COVID. We arrived 15 minutes late due to our car alarm malfunctioning. I did call the restaurant and informed them about being a few minutes late. The gentleman who answered stated that our table requested was waiting for our arrival. Upon arrival, another couple was in front of us who seemed very friendly with the hostess, almost too much so. She led them to a window table and talked with them for about five minutes. She returned back to her station and stated that we had to wait a little for our table. We were escorted to a terrible table with a concrete wall backing. It was obvious that she gave our table to her friends. When we asked her why we didn't get our requested table, she got very defensive and downright nasty. We stated that we were promised a window table because of our age and Covid concerns. She then said, "We don't promise anything to our customers", unquote.
With that type of poor customer service, we got up from our table and headed for the front door. The manager then interceded to attempt to find us a nice window table, but it looked like Miss Personality had all the bases covered for her favorite customers.
I will never return to this restaurant and I urge all Veterans not to frequent this restaurant. Also, I understand that it is Japanese owned. After spending 30 years working in Japan, the Japanese would never treat customers like this. So, if you're a Japanese tourist, don't eat at this restaurant. You will be disappointed in the customer service. It's truly embarrassing.
To start, management needs to fire this hostess because she's the first person that customers encounter upon arrival. What a way to start a terrible evening with her. She is beyond trainable.