Richard D.

I purchased a furnace from ACOutlet. Everything went fine with the purchase and the shipping. However, there were some issues with the construction of the home and county permits that delayed being able to install the furnace. We eventually found out that the 80% efficiency would not work because of unresolvable venting issues that could only be solved by exchanging for a 95% efficiency furnace. ACOutlet's return policy is 14 days or at their discretion. Since the furnace was still boxed (never opened) I was optimistic that they would allow me to ship it back and purchase another, more expensive furnace. This request was denied. No leeway. I was told that management made the decision. When I asked to speak directly to management I was told that they are never there except for occasional phone meetings so, no, I could not appeal the decision. I am stuck with a $900 furnace that I cannot use. I will not purchase the replacement from these guys.