- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I would strongly recommend all users to read my review before purchasing from VidaXL. I purchased a mini greenhouse from them and it came missing parts. 2 x Corner joints which should be angled was packaged instead with 2 wrong 90 degree ones. I called them for a replacement part and they responded that the part was backordered. The only options they gave me was wait for the missing part which may take months, receive a measly $13 credit or send the product back for a refund. Wow, I spent half a day assembling the product. What a waste of time and money.
Tip for consumers:
Terrible customer service. Extremely poor quality flimsy products. Poor quality control of products shipped i.e. received wrong parts.
Products used:
Mini outdoor greenhouse
* vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Richard L.'s review of vidaXL US earned a Very Helpful vote
Richard hasn’t received any thanks yous.
Richard doesn’t have any fans yet.
Richard isn’t following anybody yet.
Empty.
I get surprised whit how bad quality sofa i ordered. So overpriced and isn't like the pictures...
Dear Richard,
I am sorry to hear that you have received a damaged product, and I can see that the return was already organized.
I will contact you in private to see how I can assis you further.
Regards,
Andreea
VidaXL