Ricardo M.

If I could describe Guarantee Tickets in one word it would be: MAFIA!

I recently purchased 2 tickets for Arsenal - Bayern Munich (Champions League)

We arrived in London and met the "tickets" supplier from Guarantee Tickets one day previous to the game. He gave us 2 magnetic cards with very strange names (obviously not ours) and a document with very sketchy rules we had to follow.

We refused to accept these cards and asked for official printed tickets. The supplier told us that Arsenal games don't have printed tickets and this is the only way to get in.

We had to take the cards. The next day we went to the stadium and 30 minutes previous to the match we tried to get in with our cards. Obviously they didn't work, it was all a scam from Guarantee Tickets.

The nightmare began... We went crazy talking to many people from the staff at the stadium and they all checked our cards. In conclusion: there weren't tickets purchased with these. We ended up speaking to one of the managers there and he realized our cards had very odd names that didn't even fit our look... He kicked us out.

The game already started. We called Guarantee Tickets many times. We spoke to 4 different people spending loads of money in roaming.

We already missed all the opening of the Champions League and 25 minutes of the actual game...

All of a sudden we got a phone call telling us someone outside the stadium has tickets for us. We got back there and a man with a very strange and dodgy look approached quietly to us and very secretly gave us 2 official PRINTED tickets.

We payed 600 euros for this scam! I strongly suggest you to never ever choose Guarantee Tickets.