Rhondiesha M.

I received the first ppp loan without a problem it was a seamless process so when the opportunity to apply for the second draw ppp loan came about I went ahead with the process. Now this was the beginning of January. Before the application was available I realized that I needed to update my bank account information. So I contacted K Servicing formerly Kabbage, To begin the process i was told that I need a voided check or a letter from a bank representative signed by the representative on bank letterhead, stating full account and routing and so forth. So Due to Co-vid 19 my bank offers limited hours and many branch locations were closed. I contacted my bank and asked if they could maybe email me something like this she email me an ACH/ DIRECT DEPOSIT form I submitted this on the Kabbage portal. Application time is here and I submitted application to apply for the second draw, at this time I was informed that I need to submit a bank letter because the form submitted would not be good enough for them to submit my application to the SBA.so I went 30 mins across town to an open bank location to have the manager talk with the Kabbage rep, I figured maybe she could understand what K-Servicing needed in order to push the application. She printed out the same form that i had submitted previously she signed her name it was already on bank letter head but she also added her stamp gave me her business card and sent me on my way. I submitted this document on the portal mind u on Jan 22 K Servicing made micro deposits into my account that i was also able to verify that they were working in the proper account, They rejected the bank letter so now the supervisor had me send in Months of bank statements screenshots of the micro deposits and everything. Ok so next thing now I'm approved and awaiting disbursement on Feb. 8 but the dashboard inside the Kabbage portal said 5-10 business days the latest being Feb. 11th, here it is Feb 23rd. No money deposited yet into my account and now they tell me their bank verifying department rejected the letter I'm like well how did you get the SBA to approve me if the letter was rejected? All the while the SBA is under the impression that I received these funds on Feb1st. It Angers me that this loan is accruing Interest daily But K-servicing is still holding the funds. Now last week I submitted another ACH form that was mailed to me from BANK OF AMERICA, NA and they rejected it. And to here roosters crowing in the back ground while talking to the CSR Supervisor. It angers me that my Earned income from having to work a traditional job due to Co-vid shutdowns are keeping my business afloat, my business funding is being held hostage all the while the SBA thinks they have helped me but K-Servicing have held my loan proceeds for days since SBA funded it on Feb 1st. I really wish I would have gone with someone else for the second draw it should have been easy since this is my second loan with them but I should have gone with a different lender... PLEASE BEWARE IT SEEMS SORDA SCAM-LIKE, ARE THEY REALLY STEALING MY MONEY? SOMEONE PLEASE HELP ME!