I ordered my husband a pair of my slippers for Christmas. They got in in more than enough time before Christmas and three days before I gave them to my husband early. They were too large. I did a return through " my happy returns". They immediately sent out the right size and they arrived the day after Christmas! My husband loves them and I have never had a return go that smoothly or speedily! At no charge! As a bonus.I returned at a Petco location near me and recieved $10 off a $40 purchase!