Ive played for a few years. Mostly because i live in a state (VT) where their are no casinos or card rooms allowed. The card odds (or random number generator machine as they call it) are a joke and its very easy/common to see the odds stack against your favor. If you play on this site, take everything you know about smart card playing and forget it.
As far as the payouts are concerned, they "lost" a 300$ payout check and refused to issue another one. Customer service is a joke because they "bubble it up" to the "management" and it goes nowhere from there. I have gotten paid from them occasionally but to cash out it takes about 2 months for them to send the check (again if they don't lose it in the processes).
NEVER spend real money for the points. You are given enough points each day to give you a minumum of 650 points to play with. If you need more than that and cant win on your own, stick to the free play or look for local real games to get practice (Once the world returns to "normal")