CUSTOMER SERVICE IS AWFUL. THEY CHARGED ME TWICE ON MY DEBIT CARD WHEN I ORDERED ONLY 1 HEAVY DUTY TOENAIL CLIPPER THEN TACKED ON ADDITIONAL MONIES FOR SOME SMALL GADGET. I EMAILED THEM A DOZEN TIMES TO REVERSE THOSE CHARGES AND NO RESPONSE. DONT EVER DO BUSINESS WITH THEM. THEY TOOK MONIES FROM MY DEBIT CARD FOR 2 AND MONEY IS TOUGH FOR US IN THE USA NOW, MAYBE NOT IN LONDON WHERE THEY ARE FROM.MY HUSBAND AND I ARE PISSED