I Bought A New: SanDisk Clip Sports MP3 Player. I Never Used The Clip On The Back & It Started Cracking Off! I Called: SanDisk. I Talked With: Allan M. He Knew I Was Upset! He Said: I Quote: (Do Not Worry, You Will Get A New One Sent To You!) I Filled Out A Replacement Form. Sent: Email To: Allan M. I Filled The Form Out! No Response. E-mailed Again, A Second Time! No Response. Now, i Know They Do Not Care & Are Making A Promise To A Good Customer & Not Sticking By Their Word! So People Need To Know About The Company! How They Operate. My Reference # ************** Is For: SanDisk/ Western Digital. Thank You! For Reading My Review. J. C.