Rebecca M.

As of right now, I am afraid I will never see my refund of $216.99 (which is a lot of money to me). The item was actually returned to me opened and I returned it EXACTLY as it was received. I didn't even open the box because I decided on another tracker from another company before I even received the one from FireWire. I returned my item via USPS and it was delivered to the company on 3/17/16. I have contacted them MULTIPLE times to try to find out when I would see the refund. They responded to some of my emails promising me that the refund had been issued (first back to my PayPal account on 3/24/16 which I never received, second via certified check that was supposed to be sent on 4/7/16 which I still have not received). I have filed a complaint with PayPal and will be filing a complaint with the Better Business Bureau ASAP. Since I have saved all of the emails, I'm hoping I will get somewhere with them. Please do not buy from them if you think you may have to return something for some reason.