Rebecca J.

We purchased a good amount of items to try on for my daughter (since we are understandably unable to do in store try ons at many locations.)
We contacted them soon after to return the ones that didn't work, (in under 10 days, well before the 30 day policy.) I received several redirect calls, their website help line was unavailable (didn't work or connect) and when I finally reached someone, they gave me a false name. They have told me to wait on my returns, and are currently trying to out wait me on the 30 day policy. They have lied about agencies they're working with, gave me false employee names, and are trying to outwait me so that I can't return my purchases.