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Channelsale is totally disaster software. I lost thousands of dollars due to them. They exported out-of-stock products at pennies price to Amazon. They were never able to publish items on Walmart and Amazon. Never go near this company. My Amazon account almost got suspended due to a higher rate of cancellations. The whole system is on excel sheets only.No no GUI-based page, They live in the 50th century. Major flaws. Avoid Avoid Avoid
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ChannelSale is the worst software provider you can find. We signed up with them and then MONTHS...
The team and the services just did not meet the potential that they have. Their poor...
Dear Ravinder,
We are sorry to hear your experience. We assure to handle your queries in the best possible way.
On our previous group meet together with you, we discussed the inventory and prices were updated by your other 3rd party integrators those are repricer tool and inventory tool. Our system was setup to retrieve the inventory from your 3rd party tools, the same inventory data was sent to marketplace. After you had reported this issue on email and you also reached on our direct phone number, at that same time the Amazon feed posting was rightaway paused thru our system from your side.
We have also reviewed some of the cancelled orders on Amazon and found that many of the SKUs (GXP-9720-D / B08G87T3SF / GXP-5248-V / GXP-6006-X) are not available in our system due to which the inventory and price of these SKUs cannot be updated by our system. You can refer to the 1st data file shared by you on email.
We tried multiple times reaching you on phone while over group call but unable to get thru, so we sent you findings over email, awaiting your response.
Again, we complete assure to provide you fully safe efficient software services to simplify and grow your multi-channel business, as we have successfully done for many of our other customers since year 2007 as testimonies. Your business is important to us, and we are in gratitude to assist.
Sincerely,
ChannelSale Team