Rachel R.

I always give business chances and pretty laid back about things. Recently I sent in a return with Knit Picks and after 2 weeks there was no update on item or refund so contacted support. Not only did I get rude replies, unprofessional and not standing by their own terms, I was offered a "one time only" refund... By check... In another month. When I told them I have no way of cashing a check and frustrated waiting more, they again were rude. They refused to do anything electronically and implying this was a huge favor to give me a refund while my item was stuck in shipping. At the point of this review it's been 4 months, my item (sent in the same package and their pre made label) is still in transit in the same state. Thankfully PayPal was able to refund me because I refuse to wait more. Of course what USPS does we don't have control over, but as a business you have control over what you want to stand for, trying to fix issue and not be rude. Lastly, my check came today and on it states "reason: irate customer", completely unprofessional and this is money they owe the customer. I now wish I could go back and be irate.