Raouf P.

Hi! I'm a zbigz user and I'm using the premium membership as long as i can remember.
Recently it seems so many (new) things wrong with the site! (in addition to old problems)
There is absolutely no response from the support team, I tried all the options for so many times, emails, facebook, twitter...
There is no support team! It's just like they're gone!
The Facebook & Twitter pages aren't active anymore... ( since June 2016)
The site is down with(error 502) all the time and i'm having trouble to log in to my account every time.
And another major problem is when you want to extend your account it deletes your remaining days!
For example, if you have 10 days left and you buy 1 extra month to add to your account it just deletes the 10 remaining days and gives you just 30 days instead of 40.
The interface of the site is too old ( they never upgrade it since the day one) and it has too many flaws especially when it comes to file managing the site just shows you 4 files in each page for example if you have 100 files you have to click next 25 times so you can reach your last file, it does not even have the numbered link for each page! Imagine if you have 200 or more files! And if you click the next or back button too fast the page gets frozen, and you should hit refresh and start all over again.
The site advertise the unlimited plans: unlimited storage, unlimited speed, unlimited number of files, unlimited size of files... and when i recently reached to 2tb in my storage; i can't leech and upload new files anymore and i keep getting the storage limitation error and the site keeps asking me to delete some files and it even recommend that i purchase a premium account! (so when you reach the 2tb point in storage it's just like when you have a free account and you want to upload a file with larger size than 1gb) so i deleted some of my files and suddenly the problem was solved! I tried everything (sign-out/login), changing the web browser, everything...! I joined the zbigz because of it's unlimited plans but it seems that's not true, and the storage is actually limited to 2tb! So i'm thinking about leaving this service... i'm done with losing days when i want to extend my account, done with no support team at all, done with lies, and with this site...
I'm done with everything.

I hope this review help you and give you a better perspective about zbigz.com customer service.