RANDEE M.

I odered a jaket for my dauhter for chistmas she had it on for four days and the zipper broke away from the jacket they told me to take photo of the jacket i did then they told me to send it out to get repried well i did not like the i asked to have a new one sent they told me that that it was over the 15 day return policy and if i wanted a new one they would 30% of i told them that i had called north face and the warranty dept told me if i send the jaket out that it would void the warranty then they changed there tune they told me to deal with them directly and they would send me a new one once i send the other one back i iam sending this to north face warranty dept to get the zipper fixed lets see if this is the real deal or i am out 125 dollers and will buy the real thing at real store i suppose you get what you pay and the thing is the jaket were tight and small and had a musty odor them do your self favor and never deal with people so not wroth it.