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I wanted to order a new Generac 14K generator. I called to make sure that the "In Stock" was true and was assured it was. The shipping time was to be between 1 and 14 days. After 15 days I called and e-mailed them a number of times. That was 3 weeks ago! I finally told them to cancel my order since I hadn't heard anything. NO RESPONSE! NO PHONE CALL OR E-MAIL. Just total silence! What a way to lose customers fast. I ordered a smaller set from another company and it was shipped the SAME DAY! I love the Generac LP powered generators and recommend them. Just get it somewhere else!
Tip for consumers:
If they actually had the generator I wanted in stock or just lied to me about having one.
Products used:
I purchased an Onan model instead
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