Brian r.

On April 10,2023, my bike a 2015 Harley Road Glide was drop off at the Barnett Harley Davidson Shop in El Paso Texas. When the bike was drop off a payment had to be made of $50 for ESP (Extend Service Plan) for gasket kit. On April 14,2023 I received a call stating that there was motor damage, cause by fly wheel and oil pump.

The communication on how the process would work was terrible and I could not get any set answers, callbacks, or just plain updates. This led me to write a review on google on April 18,2023, speaking of my experience that I had so far.

On April 20,2023, when speaking with Pricilla, she advised me how her manager wasn't happy with the review and was very upset. She also made me aware that someone from Barnett called Harley ESP inspector with the intention of getting warranty void due to Cams that had nothing to do with fly wheel and oil pump.

After the call with Pricilla was completed, I then realize that this was a tactic of retaliation due to the google review that was done by myself. According to the "Consumer Review Fairness Act" which makes it illegal for companies to include standardized provisions that threaten or penalize people for posting honest reviews. Due to all the inconsistences over the past few days, I ensured that all communication with Barnett Haley Davidson were recorded. I listen to the record call again to confirm that this was truly retaliation due to the review that was made on April 14th. I made the decision it's best for me to just pick my bike up from Barnett Harley. My bike was picked up from their shop on April 22,2023.

Brian Rainey