raegena m.

I recently rented with Thrifty. At the rental counter I was told about a $10.99 a day toll tag charge ($43.96 total for 4 days). I declined as I knew the Tolls I would going through would be less than $10 total and would just pay them when the bill came. I was not however told that I should or could use my own toll tag otherwise I would be assessed outrageous fees. I was not told Thrifty would charge $15 for each toll booth I went through if I did not pay their set fee of $10.99. Two weeks after the rental ended I received a bill for $125.99! The total toll charges were only $5.99. That means $120 in fees were assessed. So I did some research online and apparently this is a huge deceptive practice Thrifty does. I found many others with similar complaints. Thrifty was even sued but the state of Florida for scamming people by charging these excessive fee rates. You see, these so-called "fees" for processing is 100% profit. I called my local toll Authority NTTA and they told me that they did not even charge any fees to Thrifty for the tolls. So in my case, the $120 is pure profit they make and the $5.99 toll fee is paid automatically and electronically by Thrifty to NTTA. No human putting in hours for this transaction. Beware, they are ripping people off and it is illegal now at lease in Florida.