I ordered a pair of lenses on a Wednesday and paid express shipping for the item. The item was not sent, no tracking number provided... I emailed four days later requesting an update and received no response. Emailed the next day and again no answer... finally emailed after two weeks with no update and requested a refund. They then posted my items the next day after I had already said I want to be refunded and don't bother posting them to which... I didn't receive a reply. Absolute disgusting service.