They said they issued me a refund. Ended up over drafting my account because they didn't. When I finally got a representative on the phone (because apparently this is near impossible) she called me a liar and hung up on me when I asked for a supervisor. Now of course I can't reach them again. I had to file a complaint with the BBB. I'll make sure everyone hears how big of a scam they are and how they treat their customers.