Rachel D.

I am writing to express my profound dissatisfaction with the lack of follow-up and response from your company regarding my recent request for a refund or replacement of the Bottega Veneta Andiamo Bag, order number 2208ZDPF*******M, which I purchased on Thursday,24 August 2023

It has been 1 month since I initially reached out to your customer service team regarding the issue I encountered with the Bottega Veneta Andiamo Bag. To summarize the situation, the bag suffered extensive damage after minimal use and the leather is not as expected quality and did not meet the standards that are consistently associated with Bottega. I promptly contacted your customer service department on the 2nd of January 2024 to request either a refund or a replacement for the defective product.

Despite my efforts and patience, I have not received any acknowledgment of my request, nor have I been provided with an update on the status of my complaint. This lack of communication and delay in addressing the issue is extremely disappointing and goes against the high standards of service that I have come to expect from Net-A-Porter.

I have taken the step of involving legal counsel. I have CC'ed my lawyer on this email, and we are prepared to initiate legal action if necessary. It is regrettable that it has come to this point, but after 1 month of no response, I have no other recourse.
I would appreciate a clear explanation of the status of my refund or replacement request, as well as a timeline for when I can expect a resolution.