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Patricia N.

Contributor Level

Total Points
80

1 Review by Patricia

  • Pollo Tropical

5/27/23

I have never been treated so rudely by an employee before as a guest! I was shocked to learn that it was the manager, Cornelius (store #*******) that was treating me so poorly. I was served stale fries that were disgusting, so I drove around and asked for the fry order to be replaced and he said, "drive around" in an irritated tone, he stuck his arm out with the new fries at the window and when I asked him a question he slammed the drive-thru window shut and turned is back towards me. I went in and asked to speak to the manager, well he IS the
Manager and he left me waiting in the lobby so I left. A simple apology would have resolved this issue..

Tip for consumers:
I have never been treated so rudely by an employee before as a guest! I was shocked to learn that it was the manager, Cornelius (store #10112) that was treating me so poorly. I was served stale fries that were disgusting, so I drove around and asked for the fry order to be replaced and he said, “drive around“ in an irritated tone, he stuck his arm out with the new fries at the window and when I asked him a question he slammed the drive-thru window shut and turned is back towards me. I went in

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