Poppy A.’s Reviews of Erasmusu & more

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Erasmusu

Apartment Rental

“Do NOT book with them!”

12/13/19

This is an absolutely horrible company, trying to scam you by making up their own rules and hoping you fall for it.

After I made (and payed) my booking via Erasmusu, the landlord cancelled. Erasmusu refused to give my money back because they stated that i violated their terms and agreement by giving my email adress, which I gave AFTER I already payed them. If the landlord had confirmed, nothing would have been wrong but now he cancelled, they refused to give my money back.

It took me a lot of emails and contact with a lawyer to get at least the rent I payed back, but they are still trying to keep an administration fee. That is not only annoying, rude and in violated with their own terms, but also absolutely unlawful. I will continue to work to get my remaining money back, because these practices have to be stopped.

I recommend NOT to work with them and if they do try to scam you, do not give up too easily and inform the competent authorities about it.

Tip for consumers:
Do NOT use this platform.

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Thank you

Erasmusu T. – Erasmusu Rep Over a year old

Good morning Poppy,

Thank you very much for your feedback.

We are sorry to read your words. However, we would like to clarify as previously in our communications with you that once a student and a landlord use the verified system to confirm a booking, a private agreement to avoid the payment of the fees is not possible as this entails a fraudulent use of the platform.

A confirmed booking, also using our private message system, entails the lost of the administration fee as the service is understood as provided.

Thank you very much for your understanding.

Best regards,

The erasmusu team.