- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Their improved website doesn't sync with their service provided. I had 6 packages which includes 3 sets of circular knitting needles, 6 skeins of very light weight yarn, 4 Christmas ornament holders and 8 Christmas ornaments of 3' diameter. They charged me for 9.5kg. They didn't state the volume but only the chargeable weight, so I paid without rechecking further. Not until I receive a tracking information from them that on DHL airway bill, the total weight indicated is 9lbs, NOT 9.5 kg.
I contacted their Customer Service, they said comGateway charged me for the volume (which was never shown on the dashboard) instead of the total weight. And that I need to send email to request for repacking (such a non-user-friendly service, can they have this option appeared on the dashboard when I check-out?). Stressed that their costs are charged in the same way as DHL. They just offered to waive my repacking fee for my next order - which will never happen as I will not use their service anymore.
Totally disappointed and so not trustworthy, while my orders are already at their warehouse, there's no way I could judge if their charges are reasonable, can only pay what they are charging.
Polly C.'s review of comGateway earned 7 Very Helpful votes
Polly hasn’t received any thanks yous.
Polly doesn’t have any fans yet.
Polly isn’t following anybody yet.
Empty.
Do not use this company. They are trying to charge me more than my purchase to ship. Claiming...
Sent very expensive pkg to them but ownership changed whilst in transit to them 6wks ago. I have...
Dear Polly,
Hi there, we are sorry that your experience with us was not aligned with your expectations. I have sent you a private message so we can further help. We are unable to help you via this platform, because we do not have access to your real name, or email address. We hope to get in touch with you again.
Thanks!