Peter G.

I am an elderly man who lives alone and signed up for this product for a year. I wish I had read these reviews before my purchase. Rather than rehash the technical problems I had with recharging the unit and failed test calls, which other reviewers cover, I will focus on their failure to refund my money after I canceled my contract 2 months early. The office person I dealt with to cancel my membership has failed to respond to 4 follow up emails. I have begun to suspect this company is engaged in illegal billing practices based on the reviews here. However, I have gone a step further than this critical review. A relative of mine formerly taught at Harvard Law School, and prior to that worked as a Federal Assistant DA in Manhattan for 5 years, and I now am consulting him about a possible fraud investigation. These reviews and my experience with Med Alert will be used in that determination. I suggest all of us consult legal authorities that govern licensing, etc. Since the company engages interstate commerce, Federal authorities have jurisdiction.