Plain and simple, they are thieves. They advertise one thing, you buy it, get used to using it then they "update" removing some of the key features which were selling points that helped you make your decision. When you contact their support Heros, they just say, sorry it's changed we are aware and we don't know when or if it will be back but here's a long winded way of doing it and no you can't have a percentage of the extortionate amount of money you pay for the service back.