Peter B.

Good except the 'select shipping method was confusing since only one choice already ticked.

I ordered something using my Air Miles and it was shipped out by Can-Par. I live in an apartment and the driver came when I was not home. The 'sorry we missed you' tage gave a tracking number. It did not say if they would attempt re-delivery or offer a number to call or offer a point of pick-up if no redelivery would be attempted. I finally found a number on line for a Surrey Office but this only leads to a recorded loop that says "we cannot complete your request" or something. Many people complained of the same problem on Google. A few days later my wife entered the tracking number and discovered that my package had been delivered to a facility in Vancouver where I can go to pick it up. I am relieved my package can now be retrieved but honestly even UPS (which is bad) is much better at customer service than this. It would be simple to create a user-friendly tracking service and informative door tags but I guess they are very cheap so they don't need to bother with good service. I strongly advise not using this company who does not care about the customer experience at all.