My story begins with my trying to record all 11 episodes of Mystery Woman from the Hallmark Channel. Something happened and most of them did not record or cut off in the middle. I was very upset as these movies are very hard to find. I Googled and was led to BlowoutFlix who did have the complete collection and at a very good price. I am pretty sure I did see that they said they were recorded from a DVR and that was OK as I was recording them myself from the channel. When the package arrived, I was not sure it was even from them. I had paid $4.99 for S&H, and I had to pay postage due of $1.43. It costs $3.04; they paid $1.61 and I had to pay the rest. When I opened the box, all six discs were stacked on top of each other with no identification of shows on any of them. I left one in the original box and put each of the other discs in plastic CD cases, which I will mark myself. I had already decided not to ask for the money back as I did not want to deal with them at all. From the other reviews, it sounds like I would not get it back anyway! I will not order from this company again. I have already told my friend who spends a LOT of money on movies about the practices of this company. If customers tell their friends not to order from them; maybe they will lose enough business to see what they are doing wrong. DO NOT BUY FROM THIS COMPANY!