I used this service the first time was great. The second booking was horrible. We got to a hotel they said was a deal. When we arrived the hotel had mold bugs and completely gross. I was not letting my family stay there. I called them and they told me they were going to give me a refund and help me find a room and call me back. They called back and offered a 25.00 credit for a room I didn't take because of mold no hot water and reveiws of having bugs... do not use this service they do not care about there customers.