PCG P.

Horrible customer service, didn't receive my order in time for my event when i was told i would, given wrong tracking number and they wouldn't release the correct one to me...

I placed an order on a Tuesday, requesting 250 balloons w/ my company's logo on it for an event on Saturday. I chose the company because it was called FAST balloons, claimed 1 day production time, etc. I requested an online proof, which I did read that it adds 1 extra day to the production time from the approved proof (once received), but did choose 2-Day Express (to which I was charged an extra $25 for). The proof was received that same day, Tuesday. The proof was then submitted same day, Tuesday. EVEN with the 1 added day of production time... technically the order would go out Wednesday with 2-day delivery for Friday. If I didn't choose the online proof then the order would go out "same day"... which would have been Tuesday. I even called to follow up on the order Thursday to ensure a Friday delivery, since the tracking number sent in my email wasn't the right tracking number... nothing populated matching that number. When I spoke with a man on Thursday, he told me Friday delivery. Nothing arrived Friday, nothing arrived Saturday. When I called today (Monday) I was on hold with someone for about 10 minutes, to be transferred to someone else. When I explained the situation, he said "well there is no information here stating that you called and spoke with anyone so I can't go by that". Calling me a liar. He continued to say that there is 1-2 days added production time if you choose an online proofing. I advised him I approved the proof the same exact day I placed the order. By my calculations, and also speaking with someone AT THE COMPANY I was under the impression of a Friday delivery.

Our conversation continued for about 20 minutes, him just repeating the script in front of him. I told him the guy I spoke with when I first called in was the same guy I spoke with who told me Friday delivery. I requested to be transferred back to him so I can talk to him directly since he was the one who told me Friday delivery. He said he couldn't do that because it would escalate to a confrontation. I said I didn't care if it did, if he was calling me a liar, and not believing me that i called in, or spoke to someone, then i will speak with the person who I know told me Friday delivery.

When it's all said and done, he said there was nothing he could do, refused to refund me my extra $25 that I paid for 2-day shipping, refused to send me back to the original person I spoke with-whom I am assuming is the owner or manager, and this customer service rep didn't want to get into any trouble. I asked him what we are going to do about the situation and he said NOTHING.

WORST CUSTOMER SERVICE EVER, DIDNT TRY TO MITIGATE THE SITUATION AT ALL, CALLED ME A LIAR, WOULDN'T LET ME SPEAK TO ANYONE ELSE AT THE COMPANY. I DIDNT RECEIVE MY ORDER WHEN I WAS TOLD BY A PERSON (NOT BY MY TRACKING NUMBER OR FEDED) THAT I WOULD RECEIVE IT BY A CERTAIN DATE.

Do not use them, they aren't worth your time or your hard earned dollars.