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Pavel K.

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1 Review by Pavel

Lonely Planet

  • Lonely Planet

“Waiting for 2 months for delivery but with no luck”
3/21/18

I have been using Lonely Planet guidebooks for many years, but this has come to an end. I ordered 3 guidebooks online and after two months of waiting they still have not arrived. For EU delivery LP doesn't offer package tracking. They just put them in the mail, hope for the best and do not take any responsibility when something goes wrong. I have contacted them many times and the only thing they respond is that they do not take responsibility when a shipment goes missing. Maybe they just have not shipped the books and this is their way in making easy money.

I have been very disappointed in their customer service. Never again.

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