Paul S.

Made a reservation 2/28. Hotel in Toronto, Ontario, Canada. Rates posted in Canadian dollars, although booking service operates in U.S. funds. Room rate as booked was for $127 plus taxes of 17% on top. To that, add the booking fee of $20 U.S. Charges debited to my card (in Canadian dollars) were $248 for room and $26 for the booking fee = $275 (rounded). Surprised, to say the least. Made cancellation request, which was acted upon quickly and refund came... for $232. Why so? Called March 6 and spoke with rep.(Monica). She explained that they refunded the room charge of $188(rounded) showing in their system and, with exchange, that came to the $232 number. The other $26 is their booking fee of $20 U.S. rounded up to $26 CDN. And that's non - refundable. I could not convince "Monica" that the $232 refund should be $248, which had been the initial charge. As well, there was no recognition of the fact that the hotel rate was $127 plus taxes of 17% = $150 CDN (rounded) at a currency exchange premium of valuing the U.S. dollar about 25% more than the Canadian dollar. $150 CDN is about $111 U.S.
Glad to be out of this. Won't ever use the service again. Buyer beware.
Paul Simpson
P.S. Couldn't figure out how to transfer images of the line items as they appear on my credit card statement.