Have had 3 orders previously...all great. Process involved selection online, payment up front...PDF sent to confirm measurements and design...I made corrections and confirmed by return email...order was then manufactured and despatched...
THIS TIME - no confirmation email, could not edit design to be exactly suitable.
Consequently, the cover is unsuitable for purpose...although it is well made, I just cannot use it to cover clothes line.
Email was just "waffle"...talked in circles....and did nothing to address the fact that the design was not confirmed. Next time, if I do further orders, i will leave off a measurement so you have to get back to me BEFORE making the product.