Paul G.

Do not buy a gopro online from gopo
Purchased a GoPro hero 17 May 2018, (comes with two year warranty), product was faulty issue with the battery. Contacted GoPro and they replaced with what they told me was an upgrade to a GoPro Hero Black, what transpired is that this was not a new model but a refurbished model! Which when received was scratched and dirty and dust under the lens'. Had I known at the time they were sending refurbished models I would have refused and requested refund. Email trail of the replacements shows these would also have a two year warranty from date of receipt.

There is still an issue with the GoPro which GoPro are refusing to replace despite it still being within the two year period from receipt. They have been several emails / web chats between them and myself because of covid-19 they are not taking or returning any telephone calls. I am a 70 year old pensioner who has learning difficulties so not talking direct to resolve has been difficult finally thought it was resolved and they would be sending me a new GoPro however they then changed their mind and are saying it is not under the two year warranty because it starts from original order date, contradicting my previous email reassurances. They have instead offered a 25% discount off a new purchase of a Go Pro! Why would I spending my state pension on a new product from them under the circumstances.

I have supplied them with original invoice, (after they decided me ever purchasing from them), and copies of the emails to support what I have been told and am telling them. I have tried to leave poor feedback on social media sites and they immediately remove it, so instead of actually spending time to resolve the complaint and stick to their emails for replacement they must have a team sitting somewhere removing any bad feedback!