Paula C.

First off let me start out saying I have ordered from this company for years! I have been a loyal customer and recommended all my fellow dance moms to this site for the past 12 years. Last week however I placed an order and for whatever reason It defaulted my shipping address to my old address that I had when 12 years ago when I placed my first order. I didn't even realize they still had that address. When I received confirmation of my order it didn't show the shipping address, it only showed my order # with a message stating the items would ship the next day. Had it put my shipping address on that confirmation I would have spotted it in time to call or cancel the order. The next day I received the shipping confirmation with my old address listed. I called and let the company know that it was shipped to the old address. They claim that bc it was a customer error and not an error on their end, they could do nothing to help me. Nothing! I told them surely items are delivered to the wrong address all the time, and they must be insured to protect against that, where I was once again told that because I was at fault, they would do nothing to fix situation. I have never dealt with such awful customer service in my whole life. I will NEVER order from them again. To anyone who does, be sure you double check your shipping address, bc it can default to a previous address during checkout and you will be screwed out of your money.