I was shocked to see some negative reviews. I've been a member since 2005, and had nothing but good sits, prompt communication, and wonderful memories. I do sympathize with those who've been taken advantage of by a sitter. We've had a similar experience, but not from this site. A young couple we took in after a hurricane and let sit robbed/destroyed, so we feel your pain in that area. We have only used the site as sitters, and have been able to travel to 11 countries over our many years of sitting. We've learned to ask questions, be clear about what the accommodation is and what is expected of us. I think this is the responsibility of the applicant, not the website owner. I've not read the info recently, but think they advise a formal agreement and insurance. When we did our first sit in 2005, the Canadian lady said, "Well, if I trust you and you trust me, I'm sure it will work out." We've found that philosophy to be the best policy to follow, and it has worked for us. Happy Housesitting!