I send an inquiry to travel with my dog service and they reply back to me saying it was approved my companion a human with 80% discount,I called them back saying I asked for a dog companion not a human, since then everyday I call and they tell me to send all documentation again, I did, now they are saying I did request a dog, I sent a prove with my first and original email I did, I sent the doctors letters, they just do not respond , do not care, and sometime they hung up on me. Its so abused and disrespectful, they are not respecting my disease and just dont care to even send me a answer back, now I have to get my lawyer to get hold of them which will cost me extra money to pay the lawyer. I am very frustrated and been in this fight with them over a month, calling brazil from USA paying a lot international calls. I feel ripped off. They are the worst never travel with them if u have a dog.