Pat B.

I sent in my phone which had minimal scratches on it. I rated my phone as good which is for a phone that shows moderate signs of wear with few scratches as per their website. They claimed it had too many scratches and was dented (which it was not) and although I asked for their offer to be reevaluated they came back with photos of a phone that was not my phone. I know because I took pictures of it before sending it in. When I requested a reevaluation, it took 4 requests before anyone got back to me. Think twice before using them.