I ordered a t shirt that faded so badly after one wash in cold water it was illegible. After three attempts to contact the support team, I finally was instructed to file a claim. The claim could not be filed because it was outside of the 14 day limit. Since the shirt was not washed immediately after receipt and given that it took 7 days to hear from support, I totally missed the window for return of a defective shirt. I will not be ordering from this site again.