As of today, 20-01-2020, my account page was made un-accesssible.
Although I received part of my credit, there is still an amount due.
From the first amount there was 1. A transfer fee deducted + 2. "a fee by an other bank or financial" (not my bank). So I was heavily charged for leaving this "Pirate ship".
Somehow it reminds me of Barry Dyke's book: Pirates of Manhattan. These ones are from Canada.
Very unsettling. -end of update-
Dear Otto,
I'm sorry to hear about your experience. Our fees are publicly available on our website and we provide advance notice on any changes to our fee schedule.
Your feedback is appreciated as it helps us improve our services.
If you still have questions about your account, do not hesitate to reach us at questions@goldmoney.com.