I ordered a bear for my 3 year old for Christmas, it was supposed to come scented and dressed which it did not. I opened the box to check it out one day and I was very disappointed. I contacted customer service and they got back to me and said I could either come into the store to PURCHASE another scent or send the bear back for a new one. Like I said this was a Christmas present and I didn't have the time to send it back nor wait for a replacement. I asked for a refund for the missing items and scent to which no avail was not possible. I will never order from build a bear again!