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I cancelled an Ancestry account 3 months ago on line. They took a subscription payment days after I cancelled. They had to refund me. 5 days ago I saw their side company - Newspapers.com - had taken almost $75. From my checking account. Unauthorized and I do not
Have an account with them. They are thieves. I have called for the last 5 days. Over 400 times. All I get is a recording they are "busy helping other customers". I have repeatedly left messages. No reply. Their customer assistance seems non existent. I called Ancestry, the larent company, and they are absolutely useless as well. I have now filed a fraud claim with my bank and will write every reviews and open a BBB claim as well. Do not ever give this company your debit card. I'd give negative stars if I could.
Tip for consumers:
This is a company of Ancestry.com called Newspapers.com. If you subscribe be wary of their tactics. I never had a newspapers account as it is nothing I would ever use. I did have an ancestry account and they obviously took my money via that card. I am most angry because they have non existent customer service, they NEVER answer their phone or reply to messages so we cannot resolve this.
Products used:
This is an on line product that gives digital subscriptions to old newspapers. This is nothing I ever used. I didn’t subscribe but they still took my money.
Olivia K.'s review of Newspapers earned 2 Very Helpful votes
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