I needed two dozen coated metal benches, the website shipping estimator was showing shipping cost to be as much as each bench, basically doubling the cost of the order. I called in, and they were able to give me a bulk order discount of about $20/bench, and the shipping cost ended up a more reasonable about $40/bench, or about 20% of what the website estimator quoted me. Shipping tracking was nonexistent, but I did get a call the day before shipment, and they gave me a 4 hour window for delivery. Actual delivery date from order was just a day shy of 2 weeks. The delivery guy could only leave it in my parking lot, so I had to unpack, and move the items indoors one at a time. Two of my benches had the bag holding hardware get ripped in shipment, one of them I was able to find all the bolts, nuts, washers, but the other was short enough hardware to assemble. Not a big deal, everything was standard, so easy to get replacements at any hardware store. Surprisingly, the included hardware was all stainless steel, which will likely go a long way in extending lifespan, as those are the parts most vulnerable to rust. Then benches were advertised as thermoplastic coated metal. I'm not sure if that's really what it is, it feels like really thick powder coating to me. As I'm writing this review, my benches are all still waiting on the concrete in their in-ground mount to cure. They already feel solid, and I don't forsee any issues, but only time will tell.