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I purchased 2 Voice Translators that could not Wi-Fi connect, I thought company was based in USA from web page. Looked real. Not so. Saulino will not respond unless forced by BBB and others, They will say send item back to labeled sender, to shipper from China. Good Luck. Both Translators were shipped directly from China with no packing slip and hard to understand use instructions. I most likely will NEVER get a refund. My personal experience with this online company is that they are most likely an; Outsourcing-Dropshipper. They have no base other than possibly mail drop. They don't have stock and they don't even touch the items and 90% dropshipper outsource their items from China. They have no landline phone contact and no real reviews other than what they want you to see which are all positive. Their warranty that sounds great is nothing more than a LIE because there is no guarantee that your return will ever make it back to the original shipper from China. Because of this I feel that this is a FRAUD. Do your research and you can make your own Decision. Good Luck. I'm writing this review in hopes that it will help someone out there.
Tip for consumers:
Don't purchase anything from this company and companies like it. Don't trust the few reviews that always sound positive with no negatives. Look up the company location and even do the Google earth if you have an address. Make sure company has a landline USA phone number and call it to see if it is authentic. There are a lot of companies online just like this. saulino.com has an address in Portland Oregon 97220. WARNING BEWARE.
Products used:
I was unable to use this product most likely because it was shipped from China packaged poorly.
The items that I purchased were 2 Voice Translators that were advertised as "Translay Translators" I googled the name and was unable to find it. I've seen the same Translator on Amazon under a different name and cheaper.
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