nina c.

DO NOT BUY FROM CUS ZOOM. Our pool table NEVER arrived. They said it takes 14-16 wks for shipment, but we had to call at the 22nd week to see what was going on. It took "Joanne" one week to write back to us via e-mail. She responds saying the pool table manufacturer was not responding to her. We tell her we need to cancel the order. She immediately writes us back saying its in the manufacturer's shop waiting for the finish to dry! Our pool table we order was brushed aluminium, so there is NO finish to wait for drying! Obviously, she was making up a story so that she could keep our money. We end up calling our credit card company to dispute a charge because we never received goods. She disputes saying that good were sent. Then, a month later, she emails us a receipt for ANOTHER PURCHASE! Again, we had to call the credit card company, cancel the card, and send evidence that we did not make another order.

This is still an ongoing battle with Cus Zoom and the $4,000+ we still need to get back. This is obviously a well run fraudulent business ran out of "Joanne's" trailer park mobile home. She is changing her name identity (previously she was "Jessica") with different customers to make it seem like there are other employees.

The lesson we learned here is that when it's too good to be true, its not true. Do your research about online companies, because Cus Zoom is just one of many fraudulent businesses. We ended up buying a pool table from a local shop, and it was built and shipped in the Olhausen factory in a matter of 4 weeks.