Nidhi B.

Horrific experience with Get Your Guide, GoGoDay travel and C trip, Japan. We booked a Get Your Guide day trip from Osaka on our recent trip to Japan. April 10 2023. Get Your Guide assigned us to their supplier GoGoDay travel who assigned us to a third party called C trip.
The day started with wet seats in the bus on a cold day and our tour guide had no briefing for the tour of the day.
When asked after almost an hour what we are doing for the day, can you explain to us more about the history of the places we are visiting today - the guide was unable to even pronounce those names correctly.
We paid extra for a guided tour in English and it turns out 'Peter' our guide was not well versed in either English or Japanese. He was struggling to communicate with us and had no idea about any information on the places we were going to visit.
He constantly kept checking with the driver what, when, where types of information. After wasting half of our day, he took us to a train station in Arashiyama where the tickets were sold out for the day. He got another group with him, excluding us, who already had booked tickets in advance for the same. We were not told about it in the morning when we started otherwise we would have booked online or figured out an alternative.
Then the driver, the useless guide and the rest of their group leaves us at the train station to use our time at our own efforts. We were so done with them after wasting most of the time of our day that we just walked out and managed the last few hours on our own.
When we complained about the whole episode to Get Your Guide, they refunded just a petty amount out of the huge chunk of the money we paid for 3 people.
It was a huge disappointment to rely on Get Your Guide on a foreign land, it wasted our 1 whole day, we had to manage without a guide, excursions and second half transport with a child. The least we expected from Get Your Guide was a full refund.
I will never book any tours from them, neither will I suggest anyone to use their services. They are not reliable. GoGoDay and C trip Japan sucks with foreign travellers other than their own nationals.