Nickia H.

I placed an order on 12/01/2019 for 13 pieces so I two different tracking numbers. I received the smallest package on 12/09/2019. And was supposed to receive the other item today 12/10/2019. After research my tracking number I saw that it was returned to sender per senders request. I called and spoke to three different representative. A customer service rep and two supervisors that basically said Oh well you'll get a refund once we get the package back. No empathy what so ever. These items were Christmas items to my daughter. The young lady said you can purchased them again. Now there out of stock. The second young lady said you can wait until the come back in stock. The gentleman said it was not justice fault it's UPS or the post offices fault. None of this is my fault. And I don't feel like I should have to spend more money and not know if it'll happen again or not. I am extremely unhappy with justice. I have never had this problem and has always received wonderful customer service. This is unexpectable. I don't think I would ever buy anything from them again.